Publisher Verification and Verified Status

Jeff Montgomery -

What is Verified vs. Unverified?

Every publisher on a DriveThru site starts out as an Unverified publisher. This measure is in place to ensure that all new publishers have a chance to become accustomed to our basic tools. An Unverified publisher has access to most tools but will see a lock symbol next to some that are unavailable.

In addition, an Unverified publisher has a "Request to Make Public" button to activate new titles rather than a "Make Public" option to make a title public immediately.

An Unverified publisher also cannot manually initiate a PayPal withdrawal of publisher earnings, but automatic end-of-month payment by check or PayPal is available. The publisher is also subject to a 30-day hold on all earnings before those earnings can be withdrawn from the site. 

Once a publisher has met our requirements to become Verified, they will be given access to more advanced tools; be able to activate new titles for sale immediately; and have their earnings held for just 15 days, rather than 30 days.

How do I become Verified?

Our guidelines to become Verified are:

  • have at least two paid public products (for this purpose, "paid" includes PWYW titles)
  • the most recent of those titles is at least one month old

If you have hit both of these marks and have not yet been Verified, you can contact Publisher Services at publisherservice@onebookshelf.com to request verification. Depending on circumstances, these guidelines may need to be discussed further with your Publisher Service Representative. 

As a note: Sometimes, there are circumstances that fit outside of those guidelines. You're always welcome to contact Publisher Relations to review your items on a case by case basis. 

How long will it take for my new titles to be approved while I am Unverified?

It normally takes 1-3 business days to approve new titles as a Publisher Relations representative works through the current queue. However, note that this process can sometimes take up to a week if the queue is currently very heavy, and this period can also be affected by staff travel and vacation schedules. 

What if I need to use a tool like making a bundle before I’m Verified?

We regret that some tools are not available until you are Verified. That said, if you have an urgent need to use a locked tool, please contact Publisher Services at publisherservice@onebookshelf.com and you can make your request for verification. 

Is it possible to go from being Verified to Unverified?

In some cases where a publisher has demonstrated that they cannot or will not use our tools and our site in accordance with our guidelines, or if they take part in any sort of questionable activity involving our site, they may be changed to Unverified status for a specific or indefinite amount of time. The terms of this are determined on a case-by-case basis depending on the reason for the change of status.

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