We have received your files but have not sent them to the printer = The files are uploaded and will be sent soon.
- If this status has been for a few days (3-5 business days), contact your representative.
In premedia or On Hold (Revise) = It’s in premedia. It should be ready to go soon!
Setup not complete: Either you didn’t finish the process or you're missing an element like only uploaded the interior but not the cover.
Product Available or Approved or Available for Sale or Content is Approved for Production = It's good to go! Now you're ready to order a proof.
On Hold with no (Revise) = Contact your representative so they can check with Lightning Source.
Canceled: Something is wrong with the files where our printer won’t print it. Ask your representative what the next steps are.
- Rejections will always have some note of why. If there is no reason, contact your representative.
- Issues with Metadata: Something doesn’t match up. Meaning that the format, size, or page count in the cover file could be different from what you chose when uploading.
- General Cover Issue: Could be a few things but most likely is due to elements outside of the spine, the cover isn’t completely on top of the cover generator, etc. Ask for more information with your representative.