Attention - We've moved!

Click the link to the right to go to the new help center: New Help Center

This version of the help center is no longer being maintained and will be deactivated on June 30th, 2023

Book Print Statuses

Jeff Montgomery -

We have received your files but have not sent them to the printer = The files are uploaded and will be sent soon.

      • If this has been the status for a few days (3-5 business days), contact your representative.

Any one of the following messages: In premedia | On Hold (Revise) | In revision | Product Unavailable (Rework) | Quarantined = It’s in the premedia check queue with the printer. It should be ready to go soon!

Setup not complete: Either you didn’t finish the process or you're missing an element like only uploaded the interior but not the cover. 

Product Available | Approved | Available for Sale | Content is Approved for Production = It's good to go! Now you're ready to order a proof. 

On Hold [as opposed to On Hold (Revise)] = Contact your representative so they can check with Lightning Source. 

Canceled: Something is wrong with the files where our printer won’t print it. Ask your representative what the next steps are. 

  • Rejections will always have some note of why. If there is no reason, contact your representative.
    • Issues with Metadata: Something doesn’t match up. Meaning that the format, size, or page count in the cover file could be different from what you chose when uploading. 
    • General Cover Issue: Could be a few things but most likely is due to elements outside of the spine, the cover isn’t correctly placed on the generated template, etc. Ask for more information with your representative. 

0 Comments

Article is closed for comments.