We have received your files but have not sent them to the printer = The files are uploaded and will be sent soon.
- If this has been the status for a few days (3-5 business days), contact your representative.
Any one of the following messages: In premedia | On Hold (Revise) | In revision | Product Unavailable (Rework) | Quarantined = It’s in the premedia check queue with the printer. It should be ready to go soon!
Setup not complete: Either you didn’t finish the process or you're missing an element like only uploaded the interior but not the cover.
Product Available | Approved | Available for Sale | Content is Approved for Production = It's good to go! Now you're ready to order a proof.
On Hold [as opposed to On Hold (Revise)] = Contact your representative so they can check with Lightning Source.
Canceled: Something is wrong with the files where our printer won’t print it. Ask your representative what the next steps are.
- Rejections will always have some note of why. If there is no reason, contact your representative.
- Issues with Metadata: Something doesn’t match up. Meaning that the format, size, or page count in the cover file could be different from what you chose when uploading.
- General Cover Issue: Could be a few things but most likely is due to elements outside of the spine, the cover isn’t correctly placed on the generated template, etc. Ask for more information with your representative.